Return & Refund Policy

Effective Date: 26th July 2026

Thank you for shopping with Craftivaa. We strive to provide premium-quality corporate gifts and an exceptional shopping experience. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns for eligible products that meet the following conditions:

• The return request is made within 7 days of receiving your order.

• The item is unused, unworn, and in its original condition.

• The product is returned with its original packaging, tags, accessories, and any complimentary items included with the order.

• A valid proof of purchase or order confirmation is provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Customized or personalized products

• Products made to order

• Corporate bulk orders customized with company branding or logos

• Gift cards or digital products (if applicable)

• Clearance, sale, or promotional items (unless required by applicable law)

• Items damaged due to misuse, improper handling, or normal wear and tear

Please review product descriptions carefully before placing an order for customized or personalized items.

Return Process

To initiate a return, please contact our customer support team within 7 days of delivery.

Kindly include:

• Your order number

• A brief description of the reason for the return

• Photographs of the product (if applicable)

Contact Email: craftivaa.co@gmail.com

Once your request is reviewed and approved, we will provide instructions for returning the item.

Please do not send products back without prior authorization, as this may delay the processing of your return.

Return Shipping Costs

Unless the return is due to a damaged, defective, incorrect, or incomplete order:

• Customers are responsible for return shipping costs.

• Original shipping charges (if any) are non-refundable.

If the return is due to our error, Craftivaa will arrange the return shipment or reimburse reasonable return shipping costs, as applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Please allow 72 Hours for the refund to be completed after approval.

• Depending on your payment provider or bank, additional processing time may apply before the refund appears in your account.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible products in the following situations:

• You received the wrong item.

• The item arrived damaged or defective.

• The product has a verified manufacturing defect.

Exchange requests must be submitted within 7 days of delivery.

Customized or personalized products can only be exchanged if they were delivered with a manufacturing defect, printing error, or incorrect customization caused by us.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered:

Please notify us within 48 Hours of delivery by emailing craftivaa.co@gmail.com

Include:

• Your order number

• Clear photographs of the product and packaging

• A brief explanation of the issue

After verification, we will, at our discretion:

• Replace the product,

• Exchange the product, or

• Issue a full or partial refund, depending on the circumstances.

Order Cancellations

Orders may be cancelled before they are dispatched for shipment.

Once an order has been shipped or production has begun for customized or personalized items, cancellation requests may not be accepted.

For bulk corporate gifting orders, cancellation terms may vary depending on the production stage and customization work already completed.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment method.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at craftivaa.co@gmail.com

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Craftivaa
Email: craftivaa.co@gmail.com
Address: CBD Belapur, Navi Mumbai
Phone: 8591015160
Website: craftivaa.in

We value your trust and are committed to resolving any concerns fairly, promptly, and professionally. Your satisfaction is important to us, and we'll always do our best to provide a smooth and transparent return and refund experience.