Terms of service

Terms of Service

Effective Date: 26th July 2026

Welcome to Craftivaa. These Terms of Service ("Terms") govern your access to and use of our website, www.craftivaa.in ("Website"), and the products and services offered by Craftivaa ("we," "us," or "our").

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using our Website, you confirm that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate, complete, and up to date.

2. Products & Services

Craftivaa specializes in premium corporate gifting solutions, including but not limited to:

  • Corporate gifts

  • Employee welcome kits

  • Client appreciation gifts

  • Festive gift hampers

  • Promotional merchandise

  • Customized and branded products

We strive to display product descriptions, images, colors, and specifications as accurately as possible. However, actual product colors and appearance may vary slightly due to screen settings, lighting, and manufacturing variations.

3. Pricing & Payments

  • All prices displayed on the Website are in Indian Rupees (₹) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors or inaccuracies.

  • Payment must be completed before an order is processed or shipped.

We accept payments through secure payment gateways available during checkout.

4. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders due to pricing errors, product unavailability, suspected fraud, or any other legitimate reason.

  • Limit quantities purchased per customer or business.

If your order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

5. Customized & Corporate Orders

Many of our products are customized specifically for your business.

Before production begins, customers are responsible for reviewing and approving:

  • Artwork

  • Logos

  • Spellings

  • Colors

  • Product specifications

  • Quantity

Once customization has been approved and production has started, changes or cancellations may not be possible.

Craftivaa is not responsible for errors that were approved by the customer before production.

6. Shipping & Delivery

Delivery timelines provided on our Website are estimates only.

Actual delivery may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Supply chain disruptions

  • Other events beyond our reasonable control

Please refer to our Shipping Policy for complete details.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customized, personalized, and bulk corporate orders are generally non-returnable unless received damaged, defective, or incorrect.

8. Intellectual Property

All content on this Website, including but not limited to:

  • Logos

  • Brand name

  • Graphics

  • Product photographs

  • Text

  • Icons

  • Designs

  • Layouts

  • Images

  • Website content

is the property of Craftivaa or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use any content without our prior written permission.

9. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Copy or misuse Website content.

  • Interfere with the Website's functionality or security.

  • Provide false or misleading information.

Violation of these Terms may result in suspension or termination of your access.

10. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Craftivaa shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • Use of the Website

  • Delay in delivery

  • Product availability

  • Business interruption

  • Loss of profits

  • Loss of data

Our total liability shall not exceed the amount paid by you for the relevant order, except where liability cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Craftivaa, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the Website.

  • Your violation of these Terms.

  • Your infringement of any third-party rights.

  • Any unlawful activity conducted through your account.

13. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

Craftivaa does not control or endorse these websites and is not responsible for their content, privacy practices, or services.

14. Force Majeure

Craftivaa shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, internet outages, transportation disruptions, or other force majeure events.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately upon posting on this Website. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Craftivaa

Email: craftivaa.co@gmail.com

Phone: +91 8591015160

Address: CBD Belapur, Navi Mumbai, Maharashtra, India

Website: www.craftivaa.in

Thank You

Thank you for choosing Craftivaa. We appreciate your trust and look forward to helping you create memorable corporate gifting experiences with premium products and exceptional service.